March 30, 2021 Patient Experience (PX) Employee Experience (EX) A master-class in rapid innovation Following telehealth’s rapid and expansive development at OrthoNebraska, the organization’s leaders had a reaction shared by many patients. →
April 21, 2020 Employee Experience (EX) Committed to culture change: Transforming a working environment Read how with help from NRC Health’s Improvement Advisors, leadership developed an approach for comprehensive cultural reform. →
March 24, 2020 Patient Experience (PX) Employee Experience (EX) 120,000 patients, 100% coverage: Success with post-discharge calls Read how one healthcare organization streamlined its post-discharge contact operations, and produce some outstanding results in the process. →