NRC Health at HealthLeaders Patient Experience NOW Summit
To better understand people, you have to ASK people what is important to them. →
COVID-19 and the patient-provider relationship: Insights from Mike Puchtler, VP of Patient Experience at ChristianaCare
COVID-19 is, without a doubt, the single most significant public-health event to occur in America in over a century. Among its many historic consequences, the pandemic has irreversibly altered the healthcare industry—and not just in how care is delivered. →
How COVID-19 reshaped healthcare consumerism & 4 key trends to know for 2021
NRC Health today released its 2021 Healthcare Consumer Trends Report, which surveyed 2 million healthcare consumers against the backdrop of the ongoing coronavirus pandemic. →
How to bolster customer loyalty? BayCare has the blueprint.
Leaders at BayCare wanted to design a program to secure and cultivate loyalty among their customers. →
Health systems to bring their feedback operations into parity
A new whitepaper from NRC Health reveals what the future of patient feedback looks like—and how health-system leaders can achieve it. →