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‘From customer-aware to customer-led’ — Data-driven employee engagement at Community Health Network

"We're on a journey to become a customer-obsessed company, and NRC Health's voice-of-the-customer platform is a key tool we're using to do that," said Ron Thieme, CHN's VP and chief experience officer. "We need to be intimately familiar with our customers, and NRC Health's solutions are critical for getting us there."

Why HCAHPS Is Archaic In Healthcare Today

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey hasn’t changed since its inception in 2006. Healthcare leaders have long wanted to see it reformed. Now, hospital groups are making the case for a major HCAHPS overhaul.The cause for the upheaval of a 13-year-old process is due largely in part to the impact on the complete care journey, specifically the patient experience. In order to incite change in today’s healthcare ecosystem, patients need more opportunities to share...

Podcast: Featuring Leslie Campbell

This Bridge the Gap podcast features Leslie Campbell, Chief Operations Officer of Diversicare Healthcare Services. Tune in to hear their discussion on intentional hiring and the experiences that have shaped her leadership style in senior living. You can also view a case study on Diversicare’s journey through unifying their unique 60+ senior living centers under one solid organization by utilizing the NRC Health Workforce Engagement platform.

This Thanksgiving: Combating burnout through gratitude

As you celebrate Thanksgiving this season, let the people in your life know how much they mean to you. A few simple words of gratitude and compassion can go a long way. And finally, take a moment to think back on all your blessings and victories in the past year. Give yourself credit for all you’ve done for your organization and your patients, and enjoy some well-deserved time off—you earned it!