In the heat of the crisis, patient experience teams are essential workers
The utility of healthcare customer intelligence has a reach and scope that touches on nearly every aspect of health system operations. →
As rates of new COVID-19 cases decline, what are healthcare consumers thinking about?
Navigating evolving consumer sentiment can be a challenge, even in the best of times. In a crisis—even one in its waning days—it can be much harder. →
Consumer-sentiment data on the coronavirus pandemic, May 2020
Though the COVID-19 pandemic is far from over, there are promising signs that the worst may be behind us. Fear over the virus is gradually easing its grip on American public affairs, and NRC Health’s surveys have detected new notes of optimism in consumer sentiment. →
The Guide to Delivering Empathetic Telehealth Visits
As telehealth visits become a larger part of our “new normal,” conveying empathy virtually will be essential to creating meaningful interactions with patients. →
What matters to your patients in the time of COVID-19?
NRC Health has now analyzed more than one million patient comments (over 22,000 of which were specifically about COVID-19). →