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July 21, 2020

Innovation remains critical to strengthen patient experience and improve care delivery

Healthcare professionals are currently vying to come up with the next innovative solution to solve the most critical operational and clinical issues the industry is facing today. While oftentimes organizations are complacent when it comes to making improvements, most professionals in the sector recognize the need for something new to deliver change, particularly for the patient experience. UCHealth is one health system that’s pushing for a change in how the healthcare industry delivers care. →
March 26, 2020

Consumer-sentiment data on the coronavirus pandemic, March 2020

The outbreak of the coronavirus (COVID-19) has consumers feeling anxious. The situation has revealed the degree of trust that Americans have invested in their caregivers. People are turning to healthcare organizations for leadership, information, and stability as we weather this unprecedented crisis in public health. To help guide leaders’ decisions during this pandemic, NRC Health conducted a nationwide survey of consumers to learn about their perceptions of the coronavirus and how it is impacting the United States. →
March 12, 2020

COVID Care: Here’s what wary patients want to hear from their providers

The outbreak of Coronavirus Disease 2019 (COVID-19) has many patients feeling anxious. It’s no mystery why—the virus’s spread has been alarmingly fast, and the attendant stories in the media have struck a tone that comes close to panic. Health-system frontline staff are facing enormous pressure in their roles as practitioners, guides, and advocates for public health. →
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