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‘From customer-aware to customer-led’ — Data-driven employee engagement at Community Health Network

"We're on a journey to become a customer-obsessed company, and NRC Health's voice-of-the-customer platform is a key tool we're using to do that," said Ron Thieme, CHN's VP and chief experience officer. "We need to be intimately familiar with our customers, and NRC Health's solutions are critical for getting us there."

Why HCAHPS Is Archaic In Healthcare Today

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey hasn’t changed since its inception in 2006. Healthcare leaders have long wanted to see it reformed. Now, hospital groups are making the case for a major HCAHPS overhaul.The cause for the upheaval of a 13-year-old process is due largely in part to the impact on the complete care journey, specifically the patient experience. In order to incite change in today’s healthcare ecosystem, patients need more opportunities to share...

Podcast: Featuring Leslie Campbell

This Bridge the Gap podcast features Leslie Campbell, Chief Operations Officer of Diversicare Healthcare Services. Tune in to hear their discussion on intentional hiring and the experiences that have shaped her leadership style in senior living. You can also view a case study on Diversicare’s journey through unifying their unique 60+ senior living centers under one solid organization by utilizing the NRC Health Workforce Engagement platform.

Your consumers want Transparency. Is your health system giving it to them?

NRC Health had the privilege of speaking with Children’s Hospital of Wisconsin at this year’s 2019 Children’s Hospital Association Leadership Conference (CHALC) in Phoenix, Arizona. This exclusive members-only event is a unique opportunity for pediatric health-system executives to come together and advance the delivery of children’s healthcare.