In this episode, we are joined by Mandy Riemer, Manager of Patient Experience at Children’s Mercy, and Evan Sheaff, AVP of Customer Strategy at NRC Health, to discuss how Children's Mercy is finding out what patients want most, what key trends they are seeing in patient experience, where overburdened clinicians and staff can focus on personal connections and a lot more. →
Diversity, equity, and inclusion are important strategic initiatives across many industries—but leaders at the recent NRC Health 2023 Pediatric Collaborative believe that they may be most important in healthcare. →