Published in Becker’s Hospital Review.

In this episode of the Becker’s Healthcare Podcast, host Lukas Voss sits down with Jennifer Baron, Chief Experience Officer at NRC Health, to explore the challenges and opportunities arising from the generational divide in healthcare.

As the healthcare workforce undergoes a significant shift, with more Gen Z entering the field and experienced Baby Boomers retiring, it’s crucial to understand how generational differences can impact patient care and organizational culture. Jennifer shares insights on the key challenges faced by health systems, strategies for bridging the gap, and the importance of human understanding in delivering exceptional patient experiences.