Toya Gorley, Improvement Advisor at NRC Health, and Greg Makoul, PhD, MS, Chief Transformation Officer at NRC Health recently joined The Beryl Institute’s podcast to discuss how fundamentals of patient experience drive innovation and improvement in healthcare.

“At NRC Health, we are, I think, leading a movement towards recognition and reward and having that be an essential part of your patient and family experience strategy, and making sure that we are using patient feedback to lift up care providers and to highlight the great work that they do all of the time, and to use that positive patient feedback as a way to inspire change,” Gorley says. 

Listen in for discussion about how getting back to the basics is more about moving forward than back.