In the ever-changing landscape of healthcare, innovation is pivotal to reshaping the healthcare experience for the better. 

At their recent annual conference, Human Understanding Beyond | HUB24, NRC Health launched healthcare’s most comprehensive experience management platform, with AI-powered end-to-end listening and insights across the patient, consumer, employee, and community spectrum. The company also announced the acquisition of leading healthcare rounding technology company Nobl and a new strategic partnership with customer and employee experience management leader Medallia. 

At the core of NRC Health’s mission is Human Understanding, and both the acquisition and the partnership strengthen the organization’s employee experience (EX) and consumer experience (CX) capabilities. 

Nobl, a leader in rounding solutions, enables real-time employee and patient feedback that guides leaders in making immediate organizational improvements to the patient experience.  

“NRC and Nobl have a shared a vision that every voice should be heard, and that healthcare systems should act on those insights to address issues in real time,” said Andy Monnich, Chief Corporate Development Officer for NRC Health. “The addition of Nobl technology further supports our partners in listening and acting on patient and employee insights in a way that empowers frontline leaders and promotes long-term value.” 

NRC Health’s partnership with Medallia strengthens the organization’s capabilities in consumer experience (CX) and employee experience (EX). Medallia’s globally-tested technology equips NRC Health with scalable tools that support end-to-end journey listening—illuminating CX blind spots and broad multi-industry EX benchmarks—as well as advanced reporting, embedded action workflows, and sophisticated contact-center offerings. 

“This partnership aligns perfectly with our mission of Human Understanding and reinforces our commitment to driving forward-looking success, while delivering unparalleled value to our customers,” said Monnich.  

In addition to offering a new suite of next-gen AI products, NRC Health is primed to adjust to the changing healthcare landscape by prioritizing seamless care delivery and an empathetic and compassionate experience for everyone across the healthcare journey. 

For more than 40 years, NRC Health (NASDAQ: NRC) has led the charge to personalize healthcare and support organizations in their understanding of each unique individual. NRC Health’s commitment to Human Understanding^® helps leading healthcare systems get to know each person they serve not as point-in-time insights, but as an ongoing relationship. Guided by its uniquely empathic heritage, NRC Health’s patient-focused approach, unmatched market research, and emphasis on consumer preferences are transforming the healthcare experience, creating strong outcomes for patients and entire healthcare systems. For more information, email info@nrchealth.com, or visit www.nrchealth.com.

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