NRC Health wins Medallia’s 2024 New Partner Award
NRC Health is honored to be named the winner of Medallia’s 2024 New Partner Award!
This prestigious recognition reflects our commitment to transforming healthcare experiences, and the powerful impact of our partnership with Medallia. It is a testament to our dedication to improving every touchpoint of the healthcare journey—from patient interactions to employee engagement.
As we celebrate this achievement, we look forward to building on this success and driving even greater impact by helping healthcare organizations foster deeper connections, enhance trust, and create meaningful change in the experiences of consumers, patients, families, and employees.
Leading the way to connect patient and employee experiences
As a leader in healthcare experience management, NRC Health helps hospitals and health systems deeply understand those they serve to drive the best possible healthcare outcomes. Through next-generation solutions rooted in Human Understanding, we empower organizations with real-time insights, enabling them to deliver compassionate, personalized care experiences that truly make a difference.
Our solutions help leaders break down silos between departments to connect employee and patient experience data, allowing them to refine operations and drive better outcomes. For this strategy to be effective, healthcare leaders need to understand and utilize employee feedback to create a culture where employees feel encouraged to make their voice heard.
“This is where NRC Health’s partnership with customer and employee experience management leader Medallia, and Huey, our AI-powered experience management solution, come in,” said Adam Tanner, Senior Director of Product Management at NRC Health. “Together, these tools expand our capabilities, giving healthcare organizations the ability to listen to both employees and patients, understand their journeys, and make meaningful improvements based on that feedback.”
A partnership focused on impact
NRC Health’s partnership with Medallia strengthens our capabilities in consumer experience (CX) and employee experience (EX). Medallia’s globally tested technology equips NRC Health with scalable tools that support end-to-end journey listening—which illuminates CX blind spots and broad multi-industry EX benchmarks—as well as advanced reporting, embedded action workflows, and sophisticated contact-center offerings.
“This partnership aligns perfectly with our mission of Human Understanding and reinforces our commitment to driving forward-looking success while delivering unparalleled value to our customers,” said Andy Monnich, Chief Corporate Development Officer for NRC Health.
We are excited to continue building on this momentum, helping healthcare organizations leverage the full potential of experience management to foster trust, improve engagement, and drive meaningful change.
