COMMUNICATION PACKAGES
Communication that
makes a difference
COMMUNICATION PACKAGES
Communication that
makes a difference
Welcome to your communication plan and design kit resource center.
Patient Experience (PX)
Experience feedback, CAHPS, patient panels, and more.
Employee Experience (EX)
Employee Experience, Workforce Experience, and AHRQ.
Design Kit:
Handout | Handout (Spanish)
Poster | Poster (Spanish)
Display | Display (Spanish)
Consumer Experience (CX)
Review and monitor ratings, comments, locations, and profiles.
Senior Living
Senior Living Resident Experience, Family Experience, and Employee Experience.
Design Kit:
Handout | Handout (Spanish)
Poster | Poster (Spanish)
Display | Display (Spanish)
Patient Experience (PX)
Experience feedback, CAHPS, patient panels, and more.
Patient Experience
Design Kit:
nGage
Design Kit:
Nobl
VIDEOS: Employee
Employee Video 1 – Dashboard
Employee Video 2 – How to round
Employee Video 3 – Reports part 1
Employee Video 3 – Reports part 2
Employee Video 4 – Coaching Tasks
VIDEOS: Hourly
Hourly Video 1 – Dashboard
Hourly Video 2 – Documenting a Round-Rounding Maps
Hourly Video 3 – Reports
Hourly Video 4 – Management Reports
Hourly Video 5 – Fall Risk Module
Hourly Video 6 – FF Portal
Hourly Video 7 – Behaviors of Purposeful Hourly Rounding
VIDEOS: Leader
Leader Video 1 – Dashboard
Leader Video 2 – Rounding Form
Leader Video 3 – Reports part 1
Leader Video 4 – Reports part 2
Leader Video 5 – Coaching Tasks
Leader Video 6 – Service Recovery
VIDEOS: Predictable Experience
Predictable Experience Video
VIDEOS: Service Recovery
Service Recovery Video
Employee Experience (EX)
Employee Experience, Workforce Experience, and AHRQ.
Design Kit:
Consumer Experience (CX)
Review and monitor ratings, comments, locations, and profiles.
Senior Living
Senior Living Resident Experience, Family Experience, and Employee Experience.
Design Kit: