NRC Health is pleased to announce the 2024 Consumer Loyalty & Excellence in Patient Experience Award winners.

We are excited to welcome Human Understanding Beyond | HUB24 attendees to San Diego with an unforgettable sunset harbor cruise on Wednesday, August 21.

In his upcoming presentation at HUB24, Dr. Beeson will outline a tested method for systemic skill-building that targets team engagement and patient experience goals.

Imagine navigating the complexities of modern healthcare, constantly adapting to new challenges while striving to provide an exceptional patient experience. This is the journey of Katie Arnett and Janet Hall from UK King’s Daughters. They will share their inspiring story and valuable lessons learned at Human Understanding Beyond | HUB 24 in San Diego, August 21–23.

Patients, families, and even healthcare team members often walk into medical settings filled with fear—and when they’re scared, they can’t fully grasp the critical information providers are trying to convey. Mindy G. Spigel, RN, MSN, CPXP, will delve into her research on patient and family fear, offering key strategies to alleviate this anxiety at Human Understanding Beyond | HUB 24 in San Diego, August 21–23.

Seize the opportunity to be motivated by Doctor Mike’s insights and forward-thinking vision to revolutionize healthcare one viewer at a time. Join us on this journey toward improved health, powered by data-driven solutions and collaborative efforts.

Get ready to be inspired by Katelyn Carey, BSN, RN, the visionary founder of Beauty After Breast Cancer, as she brings her groundbreaking insights to Human Understanding Beyond | HUB 24 in San Diego. Katelyn champions integrating cognitive and trauma science in healthcare to revolutionize patient experience and communication, leveraging the profound science of compassion.

Ryan Donohue, a thought leader in healthcare consumerism, will speak at Human Understanding Beyond | HUB 24 in San Diego, August 21–23, about the impact of Human Understanding on the healthcare industry.

Jason Hahn, Chief Revenue Officer; Jennifer Baron, Chief Experience Officer; and Vinitha Ramnathan, Chief Product Officer—will discuss accelerating innovation to meet the growing demand for insights and solutions in the healthcare sector—and specifically what that means for Human Understanding now and in the future.

Gregory Makoul, PhD MS, Faculty of Medicine, Yale School of Medicine, and Michael Giuliano, MSc, President of Planetree International, will address the power of delivering person-centered care to elevate experience, quality, safety, and equity.

Join us August in San Diego, California, where the best and brightest minds in healthcare will come together to find solutions that takes healthcare to new heights—beyond scores, beyond encounters, and beyond expectations.

Joseph Snipp, Vice President of Patient Experience and Consumerism at Aspirus, will address the real patient-experience scale. He believes that when you fail to ask what patients want and deliver on it, you fail with your scores. Meeting expectations is reactive, and it is not a plan.