The latest news and industry
perspective from NRC Health.

Igniting Human Understanding: Jackie Stevens

“My passion for improving the patient experience was ignited almost two decades years ago,” Jackie said. With her career at NRC Health spanning nearly 20 years, Jackie is passionate when she talks about her role. As a mother, sister, daughter, friend, youth baseball fan, avid traveler, and volunteer she says she—like every person—is not just one role in life. June 20, 2024

What does the real patient experience scale look like?

Joseph Snipp, Vice President of Patient Experience and Consumerism at Aspirus, will address the real patient-experience scale. He believes that when you fail to ask what patients want and deliver on it, you fail with your scores. Meeting expectations is reactive, and it is not a plan.  June 11, 2024

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