Consumer Experience (CX) in healthcare blog posts

May 13, 2025

Best Practices for Improving the Emergency Department Experience

WEBCAST: May 13 | Hear how an Emergency Department leader enhanced the ED experience with tactics ranging from rounding in the ED to succession planning for ED leaders. →

May 8, 2025

Consumer Experience (CX)

Human-Centered Design in Healthcare: Real Stories, Real Solutions

A recent NRC Health webcast covers the value of human-centered design in healthcare, featuring insights from Cast & Hue and real-world examples. It explores how journey mapping and design thinking can uncover patient needs, drive innovation, and improve experiences. →

April 10, 2025

Experience Perspective 2025: Key insights and trends for the year ahead

Join the authors of the 2025 Experience Perspective in this webcast as they dive into key strategies and trends based on our extensive research and insights from millions of consumers, patients, and healthcare leaders. →

March 25, 2025

A Full Recovery: Restoring Trust in the Post-Pandemic Era

Understanding and addressing what matters to your consumers and patients as unique people is the key to honoring and even exceeding those expectations. →

March 24, 2025

NRC Health wins Medallia’s 2024 New Partner Award

NRC Health is honored to be named the winner of Medallia’s 2024 New Partner Award! This prestigious recognition reflects our commitment to transforming healthcare experiences and the powerful impact of our partnership with Medallia. It is a testament to our dedication to improving every touchpoint of the healthcare journey—from patient interactions to employee engagement. →

HUB25 | Human Understanding Beyond

October 15-17, 2025

Best Practices for Improving the Emergency Department Experience

Human-Centered Design in Healthcare: Real Stories, Real Solutions

Experience Perspective 2025: Key insights and trends for the year ahead

A Full Recovery: Restoring Trust in the Post-Pandemic Era

NRC Health wins Medallia’s 2024 New Partner Award

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HUB25 | Human Understanding Beyond

October 15-17, 2025

Consumer Experience (CX) - NRC Health

Best Practices for Improving the Emergency Department Experience

Human-Centered Design in Healthcare: Real Stories, Real Solutions

Experience Perspective 2025: Key insights and trends for the year ahead

A Full Recovery: Restoring Trust in the Post-Pandemic Era

NRC Health wins Medallia’s 2024 New Partner Award

Categories

Newsletter Sign-Up