Recent case studies, nSights, and podcasts showcase the power of Human Understanding
Check out the Q4 snapshots highlighting how we put Human Understanding® into practice. →
Effective and practical approaches for cultivating genuine human connections
Gundersen Health System and M Health Fairview leaders describe how they used the HUme to increase Net Promoter Scores and enact real-world, realistic changes across their health systems during a recent NRC Health webcast. →
Empathy, advocacy, and human-centered care: Patients and experts discuss transforming healthcare experiences
These days, patients are more likely to have a personalized experience with their baristas than with their physicians. Take Cheryl Marker, a mother of three battling multiple chronic and complex illnesses. She had cycled through two neurologists who left her in tears, not feeling seen or heard. She felt dismissed and hopeless after her providers displayed a lack of medical curiosity to dive any deeper into her case. →
Unlocking success through the power of Human Understanding
When elevating Human Understanding in healthcare, the key to success is simple: focus on people and build trusted relationships. During November’s Becker’s Hospital Review podcast, Jon Tanner, Program Director of Human Understanding at NRC Health, hosted two distinguished healthcare leaders to discuss the importance of Human Understanding in providing personalized experiences for patients. The podcast featured Shannon Hulett, DNP, RN, CNL, Director of Patient Experience at Gunderson Health System, and Casey Arends, Customer Experience Manager at M Health Fairview. →
Leading health systems see significant increases in NPS after adopting NRC Health’s Human Understanding Metric
Report details new data, trends, and strategies for healthcare organizations. →