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January 31, 2024

Yuma Regional Medical Center selects NRC Health as new patient experience partner

Yuma Regional Medical Center has selected NRC Health, a nationally-recognized leader in patient experience improvement, to be its partner in building Human Understanding across its network through humanized healthcare solutions and data-driven insights to empower YRMC’s primary value of “Patients Come First.” A leading not-for-profit hospital, YRMC serves residents and visitors of Yuma, Arizona, and surrounding areas. →
December 27, 2023

Empathy, advocacy, and human-centered care: Patients and experts discuss transforming healthcare experiences

These days, patients are more likely to have a personalized experience with their baristas than with their physicians. Take Cheryl Marker, a mother of three battling multiple chronic and complex illnesses. She had cycled through two neurologists who left her in tears, not feeling seen or heard. She felt dismissed and hopeless after her providers displayed a lack of medical curiosity to dive any deeper into her case. →
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