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June 20, 2024

Igniting Human Understanding: Jackie Stevens

“My passion for improving the patient experience was ignited almost two decades years ago,” Jackie said. With her career at NRC Health spanning nearly 20 years, Jackie is passionate when she talks about her role. As a mother, sister, daughter, friend, youth baseball fan, avid traveler, and volunteer she says she—like every person—is not just one role in life. →
May 23, 2024

Nurse leader rounding elevates the employee experience too

Today, nurse leaders and executives must develop new strategies that center on patients, improve their experiences, and enable better care delivery. One of these successful strategies is nurse leader rounding. While not new, proper patient rounding is crucial to improving the patient experience and closing the gap between experience and quality. →
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