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March 26, 2020

Consumer-sentiment data on the coronavirus pandemic, March 2020

The outbreak of the coronavirus (COVID-19) has consumers feeling anxious. The situation has revealed the degree of trust that Americans have invested in their caregivers. People are turning to healthcare organizations for leadership, information, and stability as we weather this unprecedented crisis in public health. To help guide leaders’ decisions during this pandemic, NRC Health conducted a nationwide survey of consumers to learn about their perceptions of the coronavirus and how it is impacting the United States. →
March 12, 2020

COVID Care: Here’s what wary patients want to hear from their providers

The outbreak of Coronavirus Disease 2019 (COVID-19) has many patients feeling anxious. It’s no mystery why—the virus’s spread has been alarmingly fast, and the attendant stories in the media have struck a tone that comes close to panic. Health-system frontline staff are facing enormous pressure in their roles as practitioners, guides, and advocates for public health. →
November 30, 2019

Ratings and reviews significantly improve providers’ online reputation at a major pediatric hospital

A pediatric health system in the Midwest with two hospitals, wanted to better understand the patient and family experience, and wanted their physicians’ online reputations to match the high standards of their care. With NRC Health’s Reputation capabilities, the average physician ratings were at 4.8, which is significantly higher than the third-party websites sharing patient reviews. The system’s ratings and reviews are very positive and they wanted to share that with the community. →
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