Recent case studies, nSights, and podcasts showcase the power of Human Understanding
Check out the Q4 snapshots highlighting how we put Human Understanding® into practice. →
Igniting Human Understanding: Jon Tanner
You may not immediately see the connection between running ultramarathons in the mountains and leading a product innovation team, but to Jon Tanner, Product Leader, the parallels are obvious. Both involve setting ambitious goals, overcoming obstacles, and finding fulfillment in testing limits. →
Looking Back. Thinking Forward.
Over the course of 2023, the Human Understanding Institute produced 10 nSights – focused briefs that use NRC Health data and expertise to illuminate issues at the intersection of healthcare delivery and Human Understanding®. →
Effective and practical approaches for cultivating genuine human connections
Gundersen Health System and M Health Fairview leaders describe how they used the HUme to increase Net Promoter Scores and enact real-world, realistic changes across their health systems during a recent NRC Health webcast. →
Empathy, advocacy, and human-centered care: Patients and experts discuss transforming healthcare experiences
These days, patients are more likely to have a personalized experience with their baristas than with their physicians. Take Cheryl Marker, a mother of three battling multiple chronic and complex illnesses. She had cycled through two neurologists who left her in tears, not feeling seen or heard. She felt dismissed and hopeless after her providers displayed a lack of medical curiosity to dive any deeper into her case. →