Patient Experience (PX) resources

February 22, 2024

NPS growth and employee engagement: The power of thoughtful communication

See what metrics Children's of Minnesota focused on, to increase NPS by 4% during a time of critical staffing, and how they increased volumes from 6% to 24%, and continue to sustain that growth today. →

February 22, 2024

Improving parental involvement for better NPS at Children’s Minnesota

Leaders at Children’s Minnesota built strategies to achieve remarkable results to provide the best possible care and empower care teams. →

February 20, 2024

Patient Experience (PX)

Advocating for patient empowerment and transparency in healthcare

Dave “e-Patient Dave” deBronkart, a cancer survivor, blogger, and healthcare activist shares his story of how a cancer diagnosis helped him become a more empowered, engaged patient, which improved his health and led to a new calling for him. →

February 20, 2024

Patient Experience (PX)

The power of patient advocacy

Dave “e-Patient Dave” deBronkart, a cancer survivor, blogger, and healthcare activist shares his story of how a cancer diagnosis helped him become a more empowered, engaged patient, which improved his health and led to a new calling for him. →

February 16, 2024

Human Understanding in the era of AI is key

In a recent engaging and thought-provoking webcast, NRC Health hosted two healthcare leaders for a patient-provider conversation on trust, empathy, and human-centered care. Dr. Geeta Nayyar, MD, MBA, share her takeaways. →

HUB25 | Human Understanding Beyond

October 15-17, 2025

NPS growth and employee engagement: The power of thoughtful communication

Improving parental involvement for better NPS at Children’s Minnesota

Advocating for patient empowerment and transparency in healthcare

The power of patient advocacy

Human Understanding in the era of AI is key

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