The AI-enhanced patient experience: What hospital boards should know
Not long ago, the prospect of artificial intelligence (AI) making a meaningful contribution to healthcare seemed almost fanciful. Today, it →
Executive Q&A with OU Medicine’s Vice President of Patient Experience, Theresa Steckel
NRC Health hosts an annual Symposium for clients and prospects across the country to gather and learn together. This year’s upcoming 25th Annual Symposium will bring together high-performing healthcare professionals from across the U.S. and Canada to celebrate strides in customer and patient experience. In preparation for that event, we wanted to highlight one of our esteemed clients, OU Medicine, whose VP of Patient Experience, Theresa Steckel, will be hosting an interactive networking pediatric luncheon at the Symposium. →
Texas Scottish Rite Hospital for Children
Simplifing core values increases trust and engages patients, staff and providers →
Transparency best practices: A conversation with Andy Ibbotson
Transparency is also extremely important for healthcare branding: 77% of patients begin their search for a new provider online, and almost all of them want to see verified reviews from other patients before they’ll book an appointment. By enabling organizations to publish verified patient reviews on their own websites, NRC Health’s Transparency solution gives health systems a way to proactively manage their brand, and to offer the content patients want to see. →
Connecting with pediatric patients: Four things to learn from “The Dancing Doc”
“The Dancing Doc” made headlines for boogying with the kids at CHOC Children’s. Tony’s dancing delights those kids, as well as their parents. It builds a meaningful connection that otherwise might never have taken shape.“Treating things medically is our training—it’s the easy part,” Tony said in an interview with Good Morning America. “It takes something different to connect on a personal level.” →