Patient Experience - Page 20 of 91

August 10, 2020 |

Patient Experience

Healthy Students: Back to School During the Coronavirus Pandemic

While there are benefits and drawbacks to both remote and in-person learning, it should be remembered that children are experiencing a set of circumstances unlike any other. →

August 5, 2020 |

Caring in a crisis: Insights from three prestigious experience leaders

Maintaining a sense of human connection is a challenge for health systems in the best of times—let alone during the century’s worst public-health emergency. →

July 30, 2020 |

Clarity, even in crisis: Market Insights keeps healthcare organizations on track

Even in more stable times, clarity was rare enough for healthcare leaders. Now it may be even harder to come by—and therefore, all the more important. →

July 29, 2020 |

You know service recovery is important. But it might be bigger than you think.

Ask organizational leaders about service recovery, and often they’ll point to their communication model. You’re likely familiar with a few examples. →

July 23, 2020 |

Returning to normalcy: Tactics for recapturing patient volume post-pandemic

Competition waits around every corner, and those healthcare providers who seek to understand their customers — their wants, needs and behaviors — will be the ones who succeed in restoring volumes and revenue growth to their organizations. →

Patient Experience - NRC Health

Healthy Students: Back to School During the Coronavirus Pandemic

Caring in a crisis: Insights from three prestigious experience leaders

Clarity, even in crisis: Market Insights keeps healthcare organizations on track

You know service recovery is important. But it might be bigger than you think.

Returning to normalcy: Tactics for recapturing patient volume post-pandemic