Front Door Friction: Converting Stumbles into Steps
As CXO of UMC, Aaron Davis has been studying and improving all aspects of access - particularly the front door of care. →
HUB23 Preview: Aaron Davis, MSHA, FACHE, CPXP
The ER is still the front door…and pain there hurts everywhere. Learn how UMC Health System implemented strategies to address friction from the ER to the inpatient bed. →
Leveraging patient feedback and high-reliability interventions for inpatient communication
Cincinnati Children’s has tried many methods to better understand and improve the patient experience. “When you provide a defining moment, you see it in the face of a child.” →
The power of a personal patient experience in advancing quality of care at Children’s Mercy
For Mandy Riemer, Manager of Patient Experience at Children’s Mercy, how patient experience is delivered is personal. →
Co-Navigating Care: How to bolster the parent-child bond in post-COVID pediatrics
Ryan Donohue, Strategic Advisor at NRC Health, explains that while most parents believed parenting was difficult before the pandemic, post-COVID parenting remains rife with challenges. →