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November 1, 2022

The Power of ‘Doing’ Human Understanding in Pediatric Care

In preparing the nSight for November 2022, we set out to investigate drivers of brand perception in the market along with drivers of experience perception following clinical encounters. →

November 1, 2022

Animal-assisted therapy offers hope and healing to patients at Phoenix Children’s

The Animal-Assisted Therapy Program at Phoenix Children’s brings just the right attention small patients need to feel more loved and comfortable at a hospital. →

October 27, 2022

Torres’s “Fifth Revolution” suggests that relational experiences will trump transactional ones in the future

NRC Health’s Patient No Longer podcast features healthcare leaders who inspire a positive shift in the customer experience and Human Understanding. →

October 25, 2022

How to establish a practical patient experience program using incentives

Tandigm Health recently evaluated and implemented a patient experience program to educate, motivate, engage, and incentivize stakeholders. →

October 21, 2022

Virtua Health’s personalized care boosts customer retention and brand loyalty

Using NRC Health’s capabilities, Virtua Health can now know its consumers better in order to design experiences that inspire loyalty and create Human Understanding. →

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HUB25 | Human Understanding Beyond

October 15-17, 2025

The Power of ‘Doing’ Human Understanding in Pediatric Care

Animal-assisted therapy offers hope and healing to patients at Phoenix Children’s

Torres’s “Fifth Revolution” suggests that relational experiences will trump transactional ones in the future

How to establish a practical patient experience program using incentives

Virtua Health’s personalized care boosts customer retention and brand loyalty

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