Care without compromise: A patient feedback story
NRC Health’s robust feedback data has enabled leaders to investigate SRC’s efforts at telehealth, ensuring stability of care in the era of social distancing. →
How this patient-experience physician brought Human Understanding to a Texas hospital network
When JPS Health Network created our mastery course in patient experience at JPS, it was critically important that they focused on the why of human-centered care. →
How to bolster customer loyalty? BayCare has the blueprint.
Leaders at BayCare wanted to design a program to secure and cultivate loyalty among their customers. →
The patient feedback difference
Across five hospital systems, overall satisfaction increased by 9.9% after two years of utilizing NRC Health’s capabilities—with several hospitals seeing double-digit satisfaction improvements. →
Health systems to bring their feedback operations into parity
A new whitepaper from NRC Health reveals what the future of patient feedback looks like—and how health-system leaders can achieve it. →