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November 4, 2019

Smarter follow-ups, better outcomes at UMMC

Driven to improve the state of their care, leaders at the University of Maryland Medical Center (UMMC) wanted to reduce rates of readmission. It’s a pursuit shared by many health systems, and evidence has shown that post-discharge follow-up with patients is an effective way to drive unnecessary readmissions down. →
August 26, 2019

Mass customization is the future of care. Here’s how to achieve it.

Healthcare already practices such segmentation, albeit in a limited way. Triage splits patients by their health status. Population health divides patients according to their demographic data. These modes of segmentation help hospitals allocate care and produce high-quality outcomes.To create care experiences that resonate on a personal level, however, organizations will have to reach further—they’ll have to pursue segmentation that includes patients’ identity, not just their clinical presentation. For this, hospitals will need psychographic models to complete their understanding. →
July 22, 2019

Executive Q&A with OU Medicine’s Vice President of Patient Experience, Theresa Steckel

NRC Health hosts an annual Symposium for clients and prospects across the country to gather and learn together. This year’s upcoming 25th Annual Symposium will bring together high-performing healthcare professionals from across the U.S. and Canada to celebrate strides in customer and patient experience. In preparation for that event, we wanted to highlight one of our esteemed clients, OU Medicine, whose VP of Patient Experience, Theresa Steckel, will be hosting an interactive networking pediatric luncheon at the Symposium. →
May 15, 2019

Executive Q&A with Shehzad Saeed, MD, FAAP, AGAF Chief Medical Officer at Dayton Children’s Hospital

Clinicians know all too well that there are limits to what they can do for patients and their families. As much as they would like to guarantee their patients’ welfare, there are factors they simply can’t control, including social determinants of health such as access to healthy food and clean water. Research has found, in fact, that social determinants of health may account for up to 85% of patient wellbeing. Hear from Dr. Shehzad Saeed from Dayton Children’s Hospital, and how the organization is meeting the changing demands of their patients’ families. →
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