PATIENT EXPERIENCE MANAGEMENT SOLUTIONS
The power to listen and act on what matters most
PATIENT EXPERIENCE MANAGEMENT SOLUTIONS
The power to listen and act on what matters most
Improve patient experience with our solutions.
Actively create deeper human connections in the care environment that foster engagement, safety, quality outcomes, patient loyalty and a feeling of purpose for care teams.
Personalize encounters
Care for the unique individual with deeper insights into their priorities and concerns.
Ensure safer outcomes
Engage patients and families to encourage more active participation in their care, reduce care team stress, and achieve lower readmissions and better outcomes.
Maximize value-based revenue
Patient experience outcomes are tied to reimbursements. Achieve better business results by driving root cause improvements that move scores and compliance-driven survey results.
Our expertise is
Human Understanding®
We are leading the charge towards a future where every unique healthcare experience is a meaningful moment of human connection.
Go beyond the data and truly connect with the individuals who make up your patient base, consumer community, workforce, and the markets you serve.
Solutions that help you LISTEN. UNDERSTAND. IMPROVE.
nGage
AI-powered, cross-journey conversational listening
CAHPS and realtime feedback
Capture more voices and deeper insights to drive higher scores
MyStory
Patient-generated contextual data integrated in the EHR
Transitions
Support post-discharge transitions and manage high-risk situations
Market Insights
The largest syndicated study of consumer perceptions in healthcare
Community Insights
Tailored research solutions to answer specific business questions
Employee Experience
Integrating the best of NRC Health with the power of Medalia’s industry-leading CX and EX solutions
nQuire
AI-powered smart feedback using natural language prompts
MyView
Summarize what matters most to each patient directly in the EHR
Explore
DIY data analytics
Digital Insights
Understand consumer actions and behaviors on website, portals, and digital environments
Monitoring and Reputation
Identify third party reviews and ratings and get the opportunity to respond and protect your brand.
nAct
Assisted service recovery that delivers outcomes layers with empathy
nLighten
Personalized feedback summaries with actionable coaching
Rounding
Intelligent and predictive rounding conversations
Compliment Sharing
Quickly and easily share positive patient feedback with care team members
Publishing
Calculate star ratings from your existing patient survey data and publish it directly to your website
Contact Center
Drive personalized experiences and improvement in real time