Nine-Digit Poker: Pursuing Your Mission in the Middle of Chaos
Bryan Mills, CEO of Community Health Network, touches on PX, workforce, and consumerism – all from the CEO perspective. →
The latest news from NRC Health: July 13, 2023
NRC Health’s weekly #HumanUnderstanding newsletter. →
An Experience Perspective on Mental/Behavioral Health
The Human Understanding Institute at NRC Health has been making the case that focusing on the behaviors and outcomes that scores are meant to represent – rather than the scores themselves – is the key to sustainable improvement. →
Moving the HCAHPS Needle
Watch this webcast as Susan Edgman-Levitan, PA, Executive Director, John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital, and Greg Makoul, PhD, MS, Chief Transformation Officer at NRC Health, help you take a broader view of HCAHPS through the lens of elevating experience in everyday practice. →