CAHPS Insider: August 2023
August 2023 insights and updates for effective compliance. →
Put your mask on first: A warrior’s tale on how to provide great care
When not serving as System Patient Experience Manager at Carillion Clinic or hosting his own podcast Real Nurses Real Talk he’s using his unique takes to make healthcare better for patients and care teams alike. →
Restoring loyalty: What’s driving our patients away?
Watch as we showcase the driving factors that interrupt loyalty and keep our patients from connecting to us before, during, and after care. And discover the surprising ideas and tactics that can reverse the loyalty dip and restore the relationship between caregiver and care receiver. →
Nine-Digit Poker: Pursuing Your Mission in the Middle of Chaos
Bryan Mills, CEO of Community Health Network, touches on PX, workforce, and consumerism – all from the CEO perspective. →
An Experience Perspective on Mental/Behavioral Health
The Human Understanding Institute at NRC Health has been making the case that focusing on the behaviors and outcomes that scores are meant to represent – rather than the scores themselves – is the key to sustainable improvement. →