How the Human Understanding Metric + strategy boosts NPS
See how two leading health systems leverage Human Understanding® to increase Net Promoter Scores. →
Innovative advertising testing research shows valuable results for OSF HealthCare
OSF HealthCare aimed to improve awareness, preference, image, reputation, and advertising recall—testing five service lines simultaneously and against each other. →
Virtua Health’s personalized care boosts customer retention and brand loyalty
Using NRC Health’s capabilities, Virtua Health can now know its consumers better in order to design experiences that inspire loyalty and create Human Understanding. →
Wellstar Paulding Hospital delights in its performance and nursing excellence capability
Learn how Magnet recognition provides Wellstar Paulding Hospital’s community with the ultimate benchmark to measure the quality of patient care. →
McLeod Health’s focus on care transitions increased patient experience scores
The methodical work of McLeod Health has created broad successful outcomes for patients and a culture of continuous improvement across the health system. →