NRC Health partnered with Phoenix Children's for the 2023 Pediatric Collaborative in Arizona!

Hit A Grand Slam: Support Employee Well-being & Deliver A Better Family Experience


Toya Gorley
Improvement Advisor, NRC Health

With more than 20 years of experience in the healthcare industry, Toya is responsible for working with NRC Health’s premier partners to gain a greater understanding of pain points in real practice, and to develop and deliver improvement resources that help organizations turn aspirations into actions on the front lines.  Read full bio →

Just Keep Swimming: Building Patient Experience Strategy & Infrastructure From the Ground Up


Andréa Aken’Ova
Director, Patient and Family Centered Care, Phoenix Children’s

Andréa Aken’Ova currently serves as the Director of Patient and Family Centered Care for Phoenix Children’s. Andréa’s passion for the pediatric patient experience begins with her own experiences which drove her to pursue a career in healthcare. Read full bio →

Melissa Warden
Vice President of Clinical Operations, Phoenix Children’s

Melissa Warden, Vice President of Clinical Operations at Phoenix Children’s, is an accomplished healthcare leader with a broad knowledge of hospital operations and successful track record of achieving operational excellence within large healthcare systems. Read full bio →

The Board’s Role in DEI: One Pediatric Health System’s Journey


Laura Orr, M.H.A.
Founder & CEO, Forward Governance Consulting

Laura Orr is the Founder and CEO of Forward Governance Consulting, LLC, a firm dedicated to helping executive leaders and the governing bodies of non-profit organizations maximize board effectiveness. Read full bio →

Marc Gorelick, M.D., M.S.C.E.
President & CEO, Children’s Minnesota

Marc Gorelick is President and Chief Executive Officer of Children’s Minnesota, the state’s largest healthcare system dedicated 100% to kids and teens. Read full bio →

Ignite & Never Lose Your I.M.P.A.C.T.


Tim Olaore
Mr. Meaningful Work

Tim Olaore, aka “Mr. Meaningful Work,” has spent six years participating in, developing, and leading healthcare administrative residency and internship programs.   Read full bio →

Defining Greatness: Culture of Excellence & Sustainability Leads to Exceptional Patient Experience


Angie Buckmeier, M.H.A., B.S.N.
Vice President & Chief Nursing Officer, Scottish Rite for Children

Angie Buckmeier joined the staff of Scottish Rite for Children in May 2022 as the Vice President and Chief Nursing Officer. Read full bio →

Matt Chance, M.H.A., FACHE
Senior Vice President & Chief Operating Officer, Scottish Rite for Children

Matt Chance joined the staff of Scottish Rite for Children in 2015. As Senior Vice President and Chief Operating Officer, he has oversight of all the clinical, ancillary, nonclinical support, and IT aspects of the day-to-day operations. Read full bio →

Leadership Rounding the Driscoll Way: Connecting with Patients & Families


Evelyn Ferrer
Senior Director of Organizational Development & Patient Relations, Driscoll Children’s Hospital

Evelyn Ferrer has over 20 years of experience in healthcare. In 2009, she joined the Driscoll Children’s Hospital Patient Relations Department.  Read full bio →

Julie Pina
Chief Nursing Officer, Driscoll Children’s Hospital

Julie is a strategic, driven healthcare leader with a focus on execution and quality outcomes. Read full bio →

Priscilla Joyal, RN, M.S.N., CPN
Director, Acute Care Services, Driscoll Children’s Hospital

Priscilla Joyal has been employed at Driscoll Children’s Hospital for over 26 years. Priscilla is the Director of Acute Care Services, and her leadership role supports the bedside staff to ensure quality outcomes are achieved while ensuring patients have a positive hospital experience.   Read full bio →

Leveraging Patient Feedback & High-Reliable Interventions for Inpatient Communication


Sam Hanke, M.D., M.S.
Chief Patient & Family Experience Officer, Cincinnati Children’s

Sam Hanke’s path to becoming a pediatric cardiologist started just after high school when he got to work with kids who had heart surgery. Read full bio →

Co-Navigating Care: Bolstering the Parent-Child Bond in Post-Covid Pediatrics


Ryan Donohue
Strategic Advisor, NRC Health

Ryan Donohue is considered a thought leader in the realm of healthcare consumerism.   Read full bio →