Patient Experience (PX) - NRC Health

The University of Texas MD Anderson Cancer Center has initiated programs to monitor metrics, and shared inpatient and outpatient tools to improve care-continuum metrics, enabling staff and providers to improve communication and better recognize their patients’ concerns. →

Sanford Health has found that creating a culture that supports NRC Health’s service-recovery actions has been crucial for its success. →

Nick DeStefano says that while keeping employees happy can be an uphill battle right now, resilience is not just something you either have or don’t have.  →