Patient Experience (PX) - NRC Health

The UAB Health System/Ascension St. Vincent’s Alliance has seen both organizations named to the third-annual NRC Health Top 100 Consumer Loyalty list. →

Americare has earned both the 2020 Customer Approved and Employee Approved awards from Lincoln, Nebraska-based health care intelligence firm NRC Health. →

Ask organizational leaders about service recovery, and often they’ll point to their communication model. You’re likely familiar with a few examples. →

Healthcare professionals are currently vying to come up with the next innovative solution to solve the most critical operational and clinical issues the industry is facing today. While oftentimes organizations are complacent when it comes to making improvements, most professionals in the sector recognize the need for something new to deliver change, particularly for the patient experience. UCHealth is one health system that’s pushing for a change in how the healthcare industry delivers care. →