Patient Experience (PX) - NRC Health

While technology is pivotal to the evolution of healthcare, putting it to effective use will likely continue to be a balancing act between protecting the provider-patient relationship and making sure patients can access convenient, affordable care. It will be up to providers and healthcare leaders to learn the art of that balance. →

Clinicians know all too well that there are limits to what they can do for patients and their families. As much as they would like to guarantee their patients’ welfare, there are factors they simply can’t control, including social determinants of health such as access to healthy food and clean water. Research has found, in fact, that social determinants of health may account for up to 85% of patient wellbeing. Hear from Dr. Shehzad Saeed from Dayton Children’s Hospital, and how the organization is meeting the changing demands of their patients’ families. →

Each year, NRC Health honors one hospital with the Excellence in Care Transitions award at the Annual Symposium. This award goes to a hospital that, among the 101 organizations that use NRC Health’s Care Transitions solution, has the lowest rate of readmissions, as reported by the Centers for Medicare and Medicaid Services. →

Published January 7, 2019 on healthcaredive.com. Patients want more from providers than just good care. They also desire ease, convenience and choice, according to NRC Health’s 2019 Healthcare Consumer Trends Report. Patients surveyed spoke highly of their providers, but were negative about support staff, wait times, billing and insurance. Many healthcare systems […] →