Sparrow Health
Reduced nurses needed for discharge calls from 700 across the system to 1 Patient Navigator. →
Mass customization is the future of care. Here’s how to achieve it.
Healthcare already practices such segmentation, albeit in a limited way. Triage splits patients by their health status. Population health divides patients according to their demographic data. These modes of segmentation help hospitals allocate care and produce high-quality outcomes.To create care experiences that resonate on a personal level, however, organizations will have to reach further—they’ll have to pursue segmentation that includes patients’ identity, not just their clinical presentation. For this, hospitals will need psychographic models to complete their understanding. →
Executive Q&A with OU Medicine’s Vice President of Patient Experience, Theresa Steckel
NRC Health hosts an annual Symposium for clients and prospects across the country to gather and learn together. This year’s upcoming 25th Annual Symposium will bring together high-performing healthcare professionals from across the U.S. and Canada to celebrate strides in customer and patient experience. In preparation for that event, we wanted to highlight one of our esteemed clients, OU Medicine, whose VP of Patient Experience, Theresa Steckel, will be hosting an interactive networking pediatric luncheon at the Symposium. →
Why Technology In Healthcare Is A Balancing Act For Patients And Providers
While technology is pivotal to the evolution of healthcare, putting it to effective use will likely continue to be a balancing act between protecting the provider-patient relationship and making sure patients can access convenient, affordable care. It will be up to providers and healthcare leaders to learn the art of that balance. →
Executive Q&A with Shehzad Saeed, MD, FAAP, AGAF Chief Medical Officer at Dayton Children’s Hospital
Clinicians know all too well that there are limits to what they can do for patients and their families. As much as they would like to guarantee their patients’ welfare, there are factors they simply can’t control, including social determinants of health such as access to healthy food and clean water. Research has found, in fact, that social determinants of health may account for up to 85% of patient wellbeing. Hear from Dr. Shehzad Saeed from Dayton Children’s Hospital, and how the organization is meeting the changing demands of their patients’ families. →