How health systems can understand the full impact of wait times
Wait times are among the most important factors contributing to consumer loyalty. →
2023 NRC Health Pediatric Collaborative promotes Human Understanding
The most highly regarded pediatric healthcare-marketing and patient-experience professionals will gather for NRC Health’s 2023 Pediatric Collaborative at Phoenix Children’s on March 28–29, and registration is open for you to join. →
How healthcare systems can expand sustainability to nurture communities
UC Davis is working toward electrifying the entire campus to bring them to net-zero carbon and have committed to pledges around that goal as well. →
Using patient feedback data to improve perceptions of nursing staff
Nurses at Driscoll Children’s Hospital spend 24 hours a day with patients and families and have the most interactions and opportunities to influence the patient experience. →
How health systems can build patient confidence and trust through collaboration
Wellstar West Georgia Medical Center (WWGMC) leveraged an NRC Health correlation tool using quantitative data to discover confidence and trust in nurses and physicians are the two metrics most aligned with a positive patient recommendation. →