NRC Health is pleased to welcome Chris DuFresne to the team as Vice President of Customer Strategy. Chris brings a wealth of knowledge and expertise to the table following his tenure at Allina Health, where he excelled in a multifaceted Vice President role working to enhance consumer, patient, employee, and digital experiences, along with overseeing marketing technology.  

Beyond his vast experience in healthcare, Chris has cultivated a diverse skill set through significant experience with major consumer retailers. This blend of experience in both the healthcare and consumer sectors equips Chris with a unique perspective on customer strategy, promising to support NRC Health’s customers with innovative approaches and insights. 

Chris’ first-hand knowledge of the value of NRC Health’s products as a customer in the experience and marketing space will empower him to connect directly with partners and showcase the impact of NRC Health’s platform. As an early adopter of NRC Health’s MyStory™ capability, Chris successfully empowered providers at Allina Health with knowledge and insights to understand what is most important to their patients in a narrative format that is quick and easy to review within their existing workflow. 

“I’m passionate about making the healthcare experience exceptional for all consumers, especially since healthcare is so integral to our lives,” says DuFresne. “As a previous partner of NRC Health, it’s easy for me to get behind the Human Understanding movement, and I’m excited to share my passion for this work with hospitals and health systems across the country.” 

Prior to working with Allina Health, Chris spent the first half of his career in the retail industry at Macy’s and Target Corporation’s headquarters in roles hyper-focused on the consumer. This valuable experience will allow him to provide support to NRC Health’s partners in their journey to better understand each unique person they serve.

“We are beyond excited to welcome Chris into the heart of our leadership team,” says Jennifer McCready, NRC Health’s Senior Vice President of Customer Strategy. “Armed with a remarkable blend of expertise in enhancing both patient and consumer journeys, Chris brings a fresh viewpoint that promises to energize our teams and inspire our customers.” 

Chris is the most recent addition to NRC Health’s customer leadership team, demonstrating the company’s commitment to accelerating innovation while continuing to provide exceptional customer experiences to its partners. 

Learn more about the recent expansion of NRC Health’s executive leadership team and new chief experience officer role.  

About NRC Health

For more than 40 years, NRC Health (NASDAQ: NRC) has led the charge to personalize healthcare and support organizations in their understanding of each unique individual. NRC Health’s commitment to Human Understanding^® helps leading healthcare systems get to know each person they serve not as point-in-time insights, but as an ongoing relationship. Guided by its uniquely empathic heritage, NRC Health’s patient-focused approach, unmatched market research, and emphasis on consumer preferences are transforming the healthcare experience, creating strong outcomes for patients and entire healthcare systems.

Want to follow the Human Understanding movement? Check out NRC Health on social media.