EMPLOYEE EXPERIENCE MANAGEMENT SOLUTIONS
Build shared purpose and engagement with your care teams
EMPLOYEE EXPERIENCE MANAGEMENT SOLUTIONS
Build shared purpose and engagement with your care teams
Give your care team the tools to make a difference
Unite your workforce around a shared sense of purpose to attract and retain the best talent. Give leaders the information, tools and support they need to create engagement and open communication throughout the employee lifecycle.
Listen to understand the other side of the healthcare experience
Engage employees and clinicians throughout their experience with periodic, pulse, and lifecycle connections.
Improve care delivery at the source
AHRQ/Culture of Safety and Magnet compliant measurement tools and benchmarks to move care forward.
Enable leaders with information and tools
Real-time department level reporting and analytics with configurable action plans.
Measure improvement at every level
Internal and external benchmarking from healthcare and beyond.
Embedded AI
Support next-best-actions in the moment.
NRC Health is honored to be named the winner of Medallia’s 2024 New Partner Award!
This prestigious recognition reflects our commitment to transforming healthcare experiences and the powerful impact of our partnership with Medallia. It is a testament to our dedication to improving every touchpoint of the healthcare journey—from patient interactions to employee engagement.
Our expertise is
Human Understanding®
We are leading the charge towards a future where every unique healthcare experience is a meaningful moment of human connection.
Go beyond the data and truly connect with the individuals who make up your patient base, consumer community, workforce, and the markets you serve.
Solutions that help you LISTEN. UNDERSTAND. IMPROVE.
nGage
AI-powered, cross-journey conversational listening
CAHPS and realtime feedback
Capture more voices and deeper insights to drive higher scores
MyStory
Patient-generated contextual data integrated in the EHR
Transitions
Support post-discharge transitions and manage high-risk situations
Market Insights
The largest syndicated study of consumer perceptions in healthcare
Community Insights
Tailored research solutions to answer specific business questions
Employee Experience
Integrating the best of NRC Health with the power of Medalia’s industry-leading CX and EX solutions
nQuire
AI-powered smart feedback using natural language prompts
MyView
Summarize what matters most to each patient directly in the EHR
Explore
DIY data analytics
Digital Insights
Understand consumer actions and behaviors on website, portals, and digital environments
Monitoring and Reputation
Identify third party reviews and ratings and get the opportunity to respond and protect your brand.
nAct
Assisted service recovery that delivers outcomes layers with empathy
nLighten
Personalized feedback summaries with actionable coaching
Nobl
Intelligent and predictive rounding conversations
Compliment Sharing
Quickly and easily share positive patient feedback with care team members
Publishing
Calculate star ratings from your existing patient survey data and publish it directly to your website
Contact Center
Drive personalized experiences and improvement in real time