How the Human Understanding Metric + strategy boosts NPS
See how two leading health systems leverage Human Understanding® to increase Net Promoter Scores. →
The latest news from NRC Health: November 9, 2023
NRC Health’s weekly #HumanUnderstanding newsletter. →
The ‘Ouch’ Factor of Billing and Payment
While the billing and payment process is not under the direct control of patient experience leaders, confusion around the process has a direct, detrimental effect on the overall perception of care. →
e-Patient Dave and healthcare’s relationship revolution
Join us as Dave deBronkart shares the foundational principles for creating well-informed partnerships between patients and providers. →