The Power of ‘Doing’ Human Understanding
The Human Understanding Metric – Did everyone treat you as a unique person? – proved to be a powerful factor in both the market and the clinical setting. →
The Power of ‘Doing’ Human Understanding in Pediatric Care
In preparing the nSight for November 2022, we set out to investigate drivers of brand perception in the market along with drivers of experience perception following clinical encounters. →
Virtua Health’s personalized care boosts customer retention and brand loyalty
Using NRC Health’s capabilities, Virtua Health can now know its consumers better in order to design experiences that inspire loyalty and create Human Understanding. →
Strategies that work: Understanding the full impact of wait times
There are strategies that providers and organizations can implement to manage expectations and deliver an experience that keeps Human Understanding at its core. →