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A Closer Look at Mental/Behavioral Health

The September nSight takes a closer look, primarily by stratifying data on both mental health and perceptions about therapists by age, sex, and race/ethnicity.

An Experience Perspective on Mental/Behavioral Health

The Human Understanding Institute at NRC Health has been making the case that focusing on the behaviors and outcomes that scores are meant to represent – rather than the scores themselves – is the key to sustainable improvement.

Moving the HCAHPS Needle

It's time to take a broader view of HCAHPS through the lens of the elevating experience in everyday practice.

Appreciating the Care Team

Sharing compliments with members of the care team is a simple way to let them know the good news, a practice that can inspire them to bring their best selves to the workplace.

Turbulence, Trust, and Loyalty

Taking a broad view of experience, NRC Health has long measured trust and loyalty through unique research that reveals how sentiment shifts over time, at both the market and patient levels.
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