Seeing Stars: Navigating Patient Ratings and Reviews
Understanding and addressing what matters to your consumers and patients as unique people is the key to honoring and even exceeding those expectations. →
April 4, 2024
Looking Back. Thinking Forward.
Over the course of 2023, the Human Understanding Institute produced 10 nSights – focused briefs that use NRC Health data and expertise to illuminate issues at the intersection of healthcare delivery and Human Understanding®. →
AI in Healthcare: Promise and Pitfalls
The use of AI in healthcare is in its infancy – ChatGPT was launched a year ago – and while there is certainly reason for optimism around the new technology, we must be transparent about its uses and circumspect about its capabilities. →
The ‘Ouch’ Factor of Billing and Payment
While the billing and payment process is not under the direct control of patient experience leaders, confusion around the process has a direct, detrimental effect on the overall perception of care. →
The Great Brand Blur
With these lessons in mind, organizations can cut through the Great Brand Blur by focusing on what matters to the people and communities they serve. →