MARKET EXPERIENCE MANAGEMENT SOLUTIONS
Bring unrivaled market intelligence to the heart of every business decision
MARKET EXPERIENCE MANAGEMENT SOLUTIONS
Bring unrivaled market intelligence to the heart of every business decision
Put your finger on the pulse of healthcare. The industry is changing, and the healthcare consumer of tomorrow is different than today. Understanding the relevant trends in healthcare ensures that your mission keeps up with the pace of change, better meets the evolving demands of the community, and outperforms competing organizations and emerging disruptors.
Maximize exposure
Measure and build brand presence and preference outside the halls and walls of traditional care settings.
Grow your business
Understand service line demand and consumer preferences specific to your market. Uncover market sentiments and loyalties to compete with an advantage
Increase marketing value
Capture feedback on messaging and campaigns before making investments.
Why are consumers choosing your brand for their care and will consumer choice be the next big healthcare disruption?
Why are consumers choosing your brand for their care and will consumer choice be the next big healthcare disruption?
Solutions to help you connect with patients, consumers, employees, and communities.
Our expertise is
Human Understanding®
We are leading the charge towards a future where every unique healthcare experience is a meaningful moment of human connection.
Go beyond the data and truly connect with the individuals who make up your patient base, consumer community, workforce, and the markets you serve.
Solutions that help you LISTEN. UNDERSTAND. IMPROVE.
nGage
AI-powered, cross-journey conversational listening
CAHPS and realtime feedback
Capture more voices and deeper insights to drive higher scores
MyStory
Patient-generated contextual data integrated in the EHR
Transitions
Support post-discharge transitions and manage high-risk situations
Market Insights
The largest syndicated study of consumer perceptions in healthcare
Community Insights
Tailored research solutions to answer specific business questions
Employee Experience
Integrating the best of NRC Health with the power of Medalia’s industry-leading CX and EX solutions
nQuire
AI-powered smart feedback using natural language prompts
MyView
Summarize what matters most to each patient directly in the EHR
Explore
DIY data analytics
Digital Insights
Understand consumer actions and behaviors on website, portals, and digital environments
Monitoring and Reputation
Identify third party reviews and ratings and get the opportunity to respond and protect your brand.
nAct
Assisted service recovery that delivers outcomes layers with empathy
nLighten
Personalized feedback summaries with actionable coaching
Nobl
Intelligent and predictive rounding conversations
Compliment Sharing
Quickly and easily share positive patient feedback with care team members
Publishing
Calculate star ratings from your existing patient survey data and publish it directly to your website
Contact Center
Drive personalized experiences and improvement in real time