The value of now
No one wants to complete an 80-question survey via mail—or any other mode, for that matter. That is why traditional means of collecting feedback from patients and residents yield small and out-of-date samples that often fails to deliver the understanding needed for physicians and staff to engage and improve.
Real-time feedback from NRC Health takes you inside the care experience faster than ever before. Immediate insights enable you to impact processes, inspire staff behavior change, and implement service recovery at the earliest possible stage—your best opportunity to influence loyalty.
The average hospital can generate more than $22M in revenue through a 10 percent* increase in customer loyalty.
What is Real-time?
NRC Health’s Real-time feedback solution connects with 100 percent of your patients or residents immediately after their experience – via email, SMS (text), or phone (IVR). Thanks to natural language processing of open-ended questions, you’ll be able to ask fewer, more targeted questions to increase participation, and deliver rich insights which align with your initiatives.
Benefits:
This timely, robust, targeted data removes barriers that keep physicians and staff from improvement. With real-time feedback, they will be able to:
- Identify root causes and prioritize efforts to improve patient experiences.
- Act upon emerging trends before they escalate to larger problems.
- Perform real-time service recovery for at-risk patients.
How it works
Real-time features
5x more feedback
Increased sample size
validates feedback.
Feedback in hours, not weeks
Timely feedback enables
immediate action.
100% outreach
Reach everyone, via email,
phone (IVR), or SMS (text).
NLP and sentiment analysis
Open-ended questions paired with natural language processing means shorter surveys with more rich insights.
Role-specific dashboards
With customized dashboards you can drill down to the data that is most relevant to your role.
Service recovery workflows
Reach out to survey respondents immediately to rectify sub-optimal experiences.
Performance trending
Our user-friendly interface makes it easy to see if your performance initiatives are moving in the right direction.
Provider and location rankings
Instantly see how providers and locations are performing relative to each other.
CAHPS integration
We automatically accommodate your compliance requirements while maximizing your total number of responses.
Real-time in the real world.
Sentara Medical Group’s urgent care centers were failing until real-time feedback and star ratings turned things around.
Let us show you.
*The Advisory Board Company, Competing on Consumer Experience