Know right away whether or not a patient’s experience was a success—and why.
Real-time feedback from NRC Health takes you inside the patient experience faster than ever before. This immediate insight enables you to impact processes, inspire staff behavior change, and implement service recovery at the earliest possible stage—your best opportunity to inﬂuence lasting, positive perception.
Real-time connects with patients via email, SMS (text), or phone (IVR). And, Real-
time integrates seamlessly with other NRC tools—including our CAHPS® solutions—giving you a complete picture that illuminates the totality of the patient’s experience.
Uncover what matters
Real-time feedback can be completely conﬁgured to your organization. We work with you to develop targeted questions to surface what matters most to the people you serve.
Real-time feedback: Top five takeaways
The right time
Real-time captures patient feedback within moments of their experience via email, SMS (text), or phone (IVR).
The right questions
Real-time captures patient perspective through targeted, short-form questions that can change as your needs do.
The complete picture
You’ll receive executive and frontline staff reporting, analytics, and trends updated multiple times each day to reﬂect all newly collected feedback.
Empower staff with knowledge
Conﬁgure dashboards by user and push feedback to frontline staff for immediate behavior reinforcement.
Take action and improve
Automated email service alerts and workﬂows allow you to review and ﬂag as action is taken.