The value of now
The NRC Health Real-time Feedback solution takes you inside the care experience faster than ever before. Immediate insights enable you to impact processes, inspire staff behavioral change, and implement service recovery at the earliest possible stage—your best opportunity to influence loyalty.
No one wants to complete an 80-question survey via mail—or any other mode. Traditional means of collecting feedback from patients yields small and out-of-date samples that often fail to engage physicians and staff or encourage improvement. With NRC Health, you can gain the immediate insights needed to create Human Understanding and discover the story behind every patient.
WellStar, CareMount Medical and Houston Methodist share the value of Real-time
What is Real-time
NRC Health’s Real-time Feedback solution connects with 100 percent of your patients immediately after their experience via email, SMS (text), or phone (IVR). Thanks to natural language processing and open-ended questions, you’ll be able to ask fewer, more targeted questions to increase participation and deliver rich insights that align with your initiatives.
Benefits:
- Provide timely, robust, targeted data to help remove the barriers keeping your physicians and staff from improving
- Identify root causes and prioritize efforts to improve the patient experience
- Act upon emerging trends before they lead to larger problems
- Perform real-time service recovery for at-risk patients
How does the Real-time Feedback solution work
Features
01
Five Times More Feedback
An increased sample size validates feedback.
02
Feedback in Hours, Not Weeks
Timely feedback enables immediate action.
03
100% Outreach
Reach everyone via email, phone (IVR), or SMS (text).
04
Improvement Resources
Coaching videos for all members of the organization and customer collaboratives are available for performance improvement.
05
NLP and Sentiment Analysis
Open-ended questions paired with natural language processing mean shorter surveys with richer insights.
06
Service–recovery Workflows
Reach out to survey respondents immediately to rectify sub-optimal experiences.
07
CAHPS Integration
We automatically accommodate your compliance requirements while maximizing your total number of responses.