EXPERIENCE MANAGEMENT SOLUTIONS
Capture what matters most to those you serve
EXPERIENCE MANAGEMENT SOLUTIONS
Capture what matters most to those you serve
Gather valuable insights from the broad to the specific using a balance of structured survey instruments and more intuitive unstructured feedback tools to gain the most complete picture of everyone, from patients and employees to consumers and communities.
Conversational listening
Capture the feedback they actually want to give
Compliance Surveying (CAHPS)
Make the most of CAHPS to improve patient experience
Cross-journey listening
Gain the most complete picture of everyone
Capture the feedback they actually want to give:
- Omni-channel outreach through SMS, email, IVR, phone, VRT, and paper
- Integrated and inbound through patient portals, websites, apps, and QR codes
- Online reviews and comments from 55+ sites
- Unstructured and in their own words through video, audio, and pictures
Solutions to help you LISTEN:
AI-powered, cross-journey conversational listening
CAHPS and realtime feedback
Capture more voices and deeper insights to drive higher scores
Patient-generated contextual data integrated directly in the EHR
Intelligent and predictive rounding conversations
Integrating the best of NRC Health with the power of Medalia’s industry-leading CX and EX solutions
Transitions
Support post-discharge transitions and manage high-risk situations
The largest syndicated study of consumer perceptions in healthcare
Tailored research solutions to answer specific business questions
AdVoice
Test campaign content with your audience before it’s placed in mark
We are leading the charge towards a future where every unique healthcare experience is a meaningful moment of human connection.
Go beyond the data and truly connect with the individuals who make up your patient base, consumer community, workforce, and the markets you serve.