Unprecedented increases in NPS: Powerful, realistic, strategies for human connection
Join this NRC Health webcast as we take a deeper look at our most recent case study and the data behind the HUme. →
Personalizing Healthcare: Navigating Patient Experiences and Individual Needs
Tune into this insightful episode as we delve into personalized healthcare with our guests, Evan Sheaff, AVP Customer Strategy at NRC Health, and Cheryl Marker, Owner and Illustrator of Dear Chronic Pain. Learn the major themes in research related to treating individuals as unique in healthcare settings and much more. →
Unlocking success through the power of Human Understanding
When elevating Human Understanding in healthcare, the key to success is simple: focus on people and build trusted relationships. During November’s Becker’s Hospital Review podcast, Jon Tanner, Program Director of Human Understanding at NRC Health, hosted two distinguished healthcare leaders to discuss the importance of Human Understanding in providing personalized experiences for patients. The podcast featured Shannon Hulett, DNP, RN, CNL, Director of Patient Experience at Gunderson Health System, and Casey Arends, Customer Experience Manager at M Health Fairview. →
Reimagining Healthcare: A patient-provider conversation on trust, empathy, and human-centered care
In a recent engaging and thought-provoking webcast, NRC Health hosted two healthcare leaders for a patient-provider conversation on trust, empathy, and human-centered care. Dr. Geeta Nayyar, MD, MBA, and Patient Advocate Cheryl Marker explored patients’ pressing questions and concerns about their experiences with physicians and healthcare systems. →
Leading health systems see significant increases in NPS after adopting NRC Health’s Human Understanding Metric
Report details new data, trends, and strategies for healthcare organizations. →