Patient Experience (PX) - NRC Health

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September 28, 2023

Patient Experience warrior Brandon Jones on advice to inspire healthcare teams

Ever heard of a Patient Experience Warrior? Meet Brandon Jones, MSN, RN, CPXP, CEN, NEA-BC. When not serving as System Patient Experience Manager at Carillion Clinic or hosting his podcast Real Nurses Real Talk, he’s using his unique takes to improve healthcare for patients and care teams. →

September 19, 2023

The value of Magnet Recognition for employee wellbeing and PX

Driving quality improvement across a health system to create a deeply connected nursing and patient experience takes a sustained, dedicated effort. During September’s Becker’s Hospital Review podcast, three distinguished healthcare leaders discussed how ANCC’s Magnet Recognition Program allows them to boost loyalty. →

September 14, 2023

Boost engagement and productivity: The advantages of imagining new PX programs

Ever experience the Monday Blues and the sense of dread, apathy, and lack of motivation they bring? At Hunt Regional Healthcare in Greenville, Texas, they celebrate “Positive Vibe Mondays” by sharing encouraging patient-experience feedback through the organization’s email newsletter. →

September 12, 2023

The power of personal connections to build resilience and inspire trust

Bryan Mills, CEO of Community Health Network, doesn’t hide in the executive wing. He walks the halls, meets new employees in person, and understands patients and their families because he, too, is a patient and supporting family member. →

September 8, 2023

Magnet-Focused Innovation: ANCC Magnet Program

In this episode we are joined by Dr. Tabassum Salam, Chief Learning Officer & VP of Patient Experience at ChristianaCare, Julie MoDavis, Director, Customer Experience Reporting & Insight, ChristianaCare, and Billy Kuehn, Customer Liaison Director of Process & Training, NRC Health as they discuss the ANCC Magnet Program and how it has affected ChristianaCare. →

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HUB25 | Human Understanding Beyond

October 15-17, 2025

Patient Experience warrior Brandon Jones on advice to inspire healthcare teams

The value of Magnet Recognition for employee wellbeing and PX

Boost engagement and productivity: The advantages of imagining new PX programs

The power of personal connections to build resilience and inspire trust

Magnet-Focused Innovation: ANCC Magnet Program

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