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February 27, 2024

Enhance patient experience and wait times with empathy – insights from Dr. Sarah Gard Lazarus

Sarah Gard Lazarus, DO, Physician of Pediatric Emergency Medicine, Children’s Health Care of Atlanta and WellStar Hospitals joins the Patient No Longer podcast. →

February 22, 2024 Uncategorized

The latest news from NRC Health: February 22, 2024

NRC Health’s weekly #HumanUnderstanding newsletter. →

February 22, 2024

Improving parental involvement for better NPS at Children’s Minnesota

Leaders at Children’s Minnesota built strategies to achieve remarkable results to provide the best possible care and empower care teams. →

February 22, 2024

NPS growth and employee engagement: The power of thoughtful communication

See what metrics Children's of Minnesota focused on, to increase NPS by 4% during a time of critical staffing, and how they increased volumes from 6% to 24%, and continue to sustain that growth today. →

February 20, 2024

Patient Experience (PX)

The power of patient advocacy

Dave “e-Patient Dave” deBronkart, a cancer survivor, blogger, and healthcare activist shares his story of how a cancer diagnosis helped him become a more empowered, engaged patient, which improved his health and led to a new calling for him. →

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