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Moving the HCAHPS Needle

Watch this webcast as Susan Edgman-Levitan, PA, Executive Director, John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital, and Greg Makoul, PhD, MS, Chief Transformation Officer at NRC Health, help you take a broader view of HCAHPS through the lens of elevating experience in everyday practice.

Snapshot: Moving the HCAHPS Needle

Covid was an exogenous shock that was detrimental to the patient, family, and care team experience at most health systems, a reality reflected in HCAHPS scores at a national level.