CAHPS Insider: July 2023
July 2023 insights and updates for effective compliance. →
Moving the HCAHPS Needle
Watch this webcast as Susan Edgman-Levitan, PA, Executive Director, John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital, and Greg Makoul, PhD, MS, Chief Transformation Officer at NRC Health, help you take a broader view of HCAHPS through the lens of elevating experience in everyday practice. →
Front Door Friction: Converting Stumbles into Steps
As CXO of UMC, Aaron Davis has been studying and improving all aspects of access - particularly the front door of care. →
Full report: Moving the HCAHPS Needle
It's time to take a broader view of HCAHPS through the lens of the elevating experience in everyday practice. →
Snapshot: Moving the HCAHPS Needle
Covid was an exogenous shock that was detrimental to the patient, family, and care team experience at most health systems, a reality reflected in HCAHPS scores at a national level. →