Leveraging patient family input and front-line staff to improve patient family experiences at Children’s Minnesota clinics
Patient experience is critical to improving health care quality, outcomes, equity, and to building b... →
Interactive Session: It’s More Than Just a Metric
The connections we make with our patients don’t just impact a score.... →
Building Brands with an Emotional Connection in Healthcare
This Webinar will explore the status quo and potential approaches to achieve a better future state f... →
Implementing & Operationalizing a Discharge Call Program at Children’s National Hospital
This session discussed the process by which Children’s National Hospital transitioned their manual... →
Strategies for leading through change with Consumer Insights
Discover the creative strategies deployed by Aaron Davis, Chief Experience Officer of UMC Health Sys... →