Great Expectations: Examining What Consumers Want (and Why) to Better the Patient Experience
The vast majority of data collected from patients on their healthcare experience occurs after the fa... →
Understanding the NRC Health Real-time program within the context of Magnet designation
Review how the ANCC Magnet designation aligns with NRC Health’s Real-time feedback program.... →
Why these numbers hurt my feelings
As a pediatric emergency medicine physician, Dr Emily Scott believed she was delivering great care t... →
Healthcare 2020: Trends and predictions
Consumer expectations are growing and research proves they are demanding more from their healthcare... →
Four overlooked strategies to create a better customer experience
From a position in healthcare leadership it can be difficult to grasp a patient’s perspective.... →