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perspective from NRC Health.
The following blog excerpt originally appeared on the Provider Magazine Long Term & Post-Acute Care website and was written by Vivian Tellis Nayak...The day’s surprise came in the sixth meeting of the NRC Health marathon series of interviews with clusters of long term care (LTC) residents and families. Life-long experience had prepared my wife, Mary, and me to lead this study. →
No one will debate the influence physicians have on the patient and family experience, and on the most critical drivers of Voice of the Customer survey ratings. Hospitals and health systems are actively trying to engage physicians in their patient experience improvement initiatives. →
The case study will address how a large health system’s journey to provide more personalized post-discharge care and better overall health care to their community uncovered three specific opportunities that resulted in lower readmissions and significant cost savings in less than a year. →
Kaiser Permanente has been committed to driving organizational change by developing evidence-based initiatives to deliver better care experiences to their patients. →