Latest

What does AI mean for care experiences—and for the providers who deliver them?

Patient Experience

Predictive analytics is one of artificial Intelligence’s most promising developments. The term is short-hand for any process that uses historical data to make predictions about the future. Its most famous use-cases are in the finance industry: banks routinely use AI-enabled predictive analytics to assess a borrower’s credit-worthiness. → May 8, 2019

Podcast: The Real Reason Loyalty Lacks in Health Care (and How to Fix It)

Loyalty/Loyalty Index

Learn how to build loyalty in health systems with Brian Wynne, Vice President and General Manager of NRC Health, and Ed Refalski, Chief Strategy and Marketing Officer of BayCare Health System. → May 7, 2019

Predicting patient volumes: Mary Washington’s data-driven quest for certainty

The NRC Health Market Insights’ survey examined how consumer awareness of Mary Washington compared with consumer awareness of the organization’s local competitors. The result was the Market Insights Top of Mind Awareness Score, which turned out to have very robust predictive power. → May 6, 2019

Maintaining a healthy revenue cycle means tapping into the consumer mentality

Increasingly, revenue cycle health now requires meeting patients halfway or more, with convenience and access at the center. → April 26, 2019

NRC Health works with 76% of the nation’s top 100 hospitals. Is yours one of them?

The news just landed: Becker’s Hospital Review has announced its list of the top 100 hospitals of America. We at NRC Health are proud to announce that 76% of these top hospitals utilize an NRC Health product, and are excited that so many of you have joined us in the journey toward better understanding your patients as individuals and enhancing the care experience for everyone. → April 25, 2019