Social media for skilled-nursing facilities: Here’s what you need to know
Consumers are approaching healthcare in the same way they might approach other purchasing choices. →
The latest news and industry
perspective from NRC Health.
Patient loyalty: How to build and maintain relationships in the new age of healthcare
In a recent study by NRC Health, 80% of patients listed “convenience factors” as a reason to switch healthcare providers. →
Worlds apart—social worker and clinician perspectives in the CXO role
Today, healthcare leaders face unprecedented challenges →
The patient as consumer: a shift in perspective to better measure success
By Steve Jackson, President, NRC Health. This article is also featured on Becker’s Hospital Review. “What gets measured gets managed.” Peter →
Executive Q&A with Susan Goodbody-Murray, Director of Social Work and Chief Experience Officer at Blythedale Children’s Hospital
One upside to healthcare’s complexity: there’s a wealth of perspectives to bring to bear on every issue. →