Latest

Improving employee engagement by 5%: Mary Greeley Medical Center in pursuit of greater excellence

MGMC’s leadership wasn’t satisfied and looked for ways to take their level of excellence a step further. They turned to NRC Health’s workforce engagement tools and improved their employee engagement scores even further by decreasing attrition, increasing patient experience scores, and reconnecting their people to their organizational values and to each other. → August 9, 2019

How to use NPS in healthcare: A primer from MU Health Care’s CXO

The case for using Net Promoter Score (NPS) is compelling. To make effective use of it in a healthcare setting, Gwin advises three important tactics. Talking about Promoters, Detractors, and Passives brings NPS to the forefront of everyone’s concerns. It builds unity around earning consumer loyalty, which ultimately translates into more effective—and more empathic—care. → August 8, 2019

Dr. Gary Kaplan to Present Keynote at The Governance Institute’s October Leadership Conference

Governance

The Governance Institute’s October 2019 Leadership Conference will bring together board members, CEOs, senior executives, physician leaders, general counsels, other healthcare professionals, and industry-leading healthcare governance experts from across the nation to learn, discuss, debate, and network on challenging issues facing today’s hospital and health system boards. → August 5, 2019

The Hidden Healthcare Issue: Burnout

Burnout is defined as “a longterm stress reaction marked by emotional exhaustion, depersonalization, and a lack of personal accomplishment.” In 2015, physician engagement was identified as the number one opportunity to improve the U.S. healthcare system and CEOs’ top strategic priority. In contrast, today it has become a focus on provider burnout. Clinicians are becoming increasingly apathetic during interactions due to caregiver fatigue and subsequently burnout. This leads to an inability to fully engage with patients. → August 1, 2019

The AI-enhanced patient experience: What hospital boards should know

Not long ago, the prospect of artificial intelligence (AI) making a meaningful contribution to healthcare seemed almost fanciful. Today, it → July 24, 2019