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The latest news and industry
perspective from NRC Health.

Physician Transparency: An Urgent Priority for Today’s Boards

To gauge the importance of patient experience transparency in healthcare, consider how consumers approach buying decisions. Most wouldn’t dream of making any large purchase before they consulted online ratings and reviews. In many cases, the absence of word-of-mouth from their fellow consumers is an immediate mark of suspicion. No reviews means no trust, which ultimately means no transaction. Such is the hold that transparency has on the economy.Healthcare decisions are no exception. June 14, 2019

NRC Health and Kansas Department for Aging and Disability Services Announce Sixth Annual Resident Satisfaction Survey and Star Ratings Results

For the last six years, KDADS has worked closely with NRC Health to gather information about day-to-day satisfaction levels directly from residents at nursing homes across the state. In addition to the results from the Resident Satisfaction Survey, NRC Health also calculated satisfaction star ratings for each nursing home community based on questions from the Resident Feedback Survey to supply consumers with necessary information when considering a nursing home. Through this ongoing partnership, NRC Health is readying KDADS with... June 4, 2019

OrthoNebraska increases online bookings by 49% through NRC Health’s Integrated Customer Platform

OrthoNebraska was the Top Performing Hospital for small hospitals award-winner at NRC Health’s Symposium. They have a powerful brand presence in the Omaha area, and are known for providing premier orthopedic care. However, their organizational culture is to always strive to improve, and never become complacent. To do this, they knew they needed to get more timely feedback and be more transparent with patient ratings and reviews of their physicians. June 3, 2019