NRC Health’s Transitions program links patients back to the care-provider team to discover areas commonly known to cause readmissions. Not only should your physicians have top placement on the web, post-encounter outreach needs to include questions about the medications that a patient is on daily, and any other top-of-mind reasons they may have for readmission. →
The latest news and industry
perspective from NRC Health.
Both within healthcare and outside of it, Net Promoter Score (NPS) is among the most reliable metrics of enduring consumer →
Alerted to emerging trends of consumerism in the marketplace, leadership at a large academic health system in the Midwest devoted their attention to improving patient satisfaction. To guide their efforts, they solicited patient feedback. With more than a dozen hospitals in their organization, however, the feedback process quickly became complex. →
This past March, Children's National Hospital [TAG] joined forces with NRC Health for a way to increase its phone calls post-discharge and avoid preventable readmissions. The hospital implemented a 6 month pilot program using robocalls to ask parents how their children are doing since being discharged. →
The digital consumerism revolution has touched every segment of the economy. As readers of this blog know, its effects on patient decision-making are both well-documented and profound.Those effects are also moving at a blistering pace. It’s no longer enough for health systems to prepare for the industry’s consumerist future; that future has already arrived. Health organizations must instead anticipate the consumerist changes to come. →