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The latest news and industry
perspective from NRC Health.

The humanity of post-acute care: part 1

The following blog excerpt originally appeared on the Provider Magazine Long Term & Post-Acute Care website and was written by Vivian Tellis Nayak...The day’s surprise came in the sixth meeting of the NRC Health marathon series of interviews with clusters of long term care (LTC) residents and families. Life-long experience had prepared my wife, Mary, and me to lead this study. May 3, 2017

Notes from the road: physicians are people too

No one will debate the influence physicians have on the patient and family experience, and on the most critical drivers of Voice of the Customer survey ratings. Hospitals and health systems are actively trying to engage physicians in their patient experience improvement initiatives. May 3, 2017
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