NRC Health, which provides in-depth customer intelligence in healthcare, based its report on insights from more than a million healthcare consumers nationwide and insights from U.S. healthcare leaders. →
The latest news and industry
perspective from NRC Health.
How one Houston emergency department fixed their throughput and improved overall satisfaction by 20%
This is the story of how the staff at Willowbrook’s ED came together to effect a remarkable transformation, not only making patients happier, but improving employee and provider satisfaction as well. →
A recent report outlined patient preferences and strategies for improving patient-centered care and patient experience. →
Looking over the past year, it is no surprise that we have had a plethora of topics to discuss. The importance of patient loyalty, patient preferences and convenience factors, the speed of patient feedback and the growing revolution to embrace customer-obsession are all areas to which our leaders have turned their attention. In all these areas, we strive to deliver insightful, useful content to help healthcare leaders navigate the ever-changing healthcare landscape, and to continuously keep the focus on... →