The Associates of NRC Health are united by one purpose: to bring human understanding to healthcare. For our partners, this translates into our deep sense of ownership and responsibility for the data, insights, and counsel we provide—approaching every partner’s business as our own. We take a holistic view and bring rigor to our analysis, focusing on what matters most to the patients, residents, families, customers, and communities our partners serve. →
The latest news and industry
perspective from NRC Health.
Through their podcast, Bridge the Gap (BTG) Senior Living, hosts Crisp and McCurdy are bringing a long-overdue message to leaders in the senior-living industry. Episodes are part pep talk, part wake-up call, and they’re all unified around a central theme: being the bridge between elders, influencers, and caregivers, and filling the gaps between these parties to drive the best experiences for seniors nationwide. →
The attitudes and priorities of healthcare consumers are continuously shifting, making it difficult for leaders to pinpoint the most productive arenas for their attention. As the patient-provider relationship continues to evolve, it helps to take stock of the forces that shape consumer opinion, and capture how consumers approach the healthcare marketplace. In this Q&A, Brian Wynne, Vice President and General Manager of NRC Health, offers some insight. →
There’s a fundamental contradiction at the heart of today’s healthcare industry. If you judge by HCAHPS scores, patient satisfaction is hitting an all-time high. Yet some signs indicate that patient loyalty has never been lower. Patients praise their doctors, but change providers about as often as they change their mobile phone plans; a recent NRC Health Market Insights survey found that 80% of patients say a shorter drive would be enough to convince them to make a switch. →
The MetroHealth System (MetroHealth), based in Cleveland, OH, wanted to refocus their organization on the “voice of the consumer.” By utilizing Community Insights, MetroHealth was able to put multiple new initiatives into place, knowing that they were doing the right thing for their community—because they heard from their community. →