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As consumer clout grows, providers need to bust long-term care ‘myths’

Reviews from Google and Facebook can be unreliable, and so one of the steps Americare has taken is to partner with NRC Health to gather verified resident and family feedback and convert it into star ratings and reviews.** To get people to trust its information, Americare makes sure to include both positive and negative remarks and explains the survey process that it uses to get customer feedback, which includes using an independent third party and benchmarking Americare against others... November 16, 2018