Published January 7, 2019 on healthcaredive.com. Patients want more from providers than just good care. They also desire ease, convenience and →
The latest news and industry
perspective from NRC Health.
NRC Health found 87 percent of patient comments praise clinicians' courtesy and respect. Patients were less likely to rave about their broader care experiences, with 67 percent of patients saying they feel less respected by nonclinical staff they encounter. →
NRC Health, which provides in-depth customer intelligence in healthcare, based its report on insights from more than a million healthcare consumers nationwide and insights from U.S. healthcare leaders. →
How one Houston emergency department fixed their throughput and improved overall satisfaction by 20%
This is the story of how the staff at Willowbrook’s ED came together to effect a remarkable transformation, not only making patients happier, but improving employee and provider satisfaction as well. →
A recent report outlined patient preferences and strategies for improving patient-centered care and patient experience. →