According to Vidant—and to NRC Health’s own research—what patients want is to see more compassion in their care. They want quality with an empathetic touch. Put another way, they want to see humanity embodied in their care experiences. →
The latest news and industry
perspective from NRC Health.
In an era of shifting attitudes and expectations on the part of patients, providers can no longer be content that old models will see them through. →
Jalene Carpenter, Director of Customer Success at NRC Health, points out that if leaders follow the two tips, mentors will be some of the most enthusiastic, invested, and thoughtful people in any organization. Leaders shouldn’t let that energy go to waste. →
Phelps Health is a part of a small community, and are a single-community provider that is not affiliated with any other large health system—so the impact of patient loyalty is very important to the organization. They strive to always keep their patients in their service area coming to them for their services. →
Each year, NRC Health honors one hospital with the Excellence in Care Transitions award at the Annual Symposium. This award goes to a hospital that, among the 101 organizations that use NRC Health’s Care Transitions solution, has the lowest rate of readmissions, as reported by the Centers for Medicare and Medicaid Services. →