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NRC Health and Kansas Department for Aging and Disability Services Announce Sixth Annual Resident Satisfaction Survey and Star Ratings Results

For the last six years, KDADS has worked closely with NRC Health to gather information about day-to-day satisfaction levels directly from residents at nursing homes across the state. In addition to the results from the Resident Satisfaction Survey, NRC Health also calculated satisfaction star ratings for each nursing home community based on questions from the Resident Feedback Survey to supply consumers with necessary information when considering a nursing home. Through this ongoing partnership, NRC Health is readying KDADS with... June 4, 2019

OrthoNebraska increases online bookings by 49% through NRC Health’s Integrated Customer Platform

OrthoNebraska was the Top Performing Hospital for small hospitals award-winner at NRC Health’s Symposium. They have a powerful brand presence in the Omaha area, and are known for providing premier orthopedic care. However, their organizational culture is to always strive to improve, and never become complacent. To do this, they knew they needed to get more timely feedback and be more transparent with patient ratings and reviews of their physicians. June 3, 2019

Live from the 2019 Healthcare Marketing and Physician Strategies Summit

Podcast: Broadcasting live from the 2019 Healthcare Marketing and Physician Strategies Summit in Chicago, IL, this week’s episode brings together a panel of experts across the healthcare marketing industry discussing some of the latest topics in the healthcare space including the rise of consumerism, regarding physicians as part of your audience strategy, the role of data and data-driven systems in healthcare. May 30, 2019

Authentic voices: What Natural Language Processing reveals about your patients

Today’s forward-thinking organizations are using real-time feedback programs to solicit open-ended feedback. This means that more and more patients are being given the space to say whatever they like about their providers or the care experience at large—and their candid comments, delivered immediately after their episodes of care, reveal far more intimate and important details than conventional, closed-ended questionnaires. May 24, 2019