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The latest news and industry
perspective from NRC Health.

NRC Health Trends Report Uncovers the Forces Shaping Healthcare Consumerism

NRC Health, the leading provider of in-depth customer intelligence in healthcare, today released its new 2019 Healthcare Consumer Report. Based on insights from over a million healthcare consumers nationwide, coupled with insights from respected healthcare leaders across the country, December 21, 2018

How to create a sustainable transitions program: Three crucial tips from Via Christi Health

Many organizations struggle to find practical means to keep readmissions low. However, Via Christi Health, Kansas’s largest provider of healthcare services, has discovered some tactics that work. Over the last five years, Charity Clark, MSOHRD, director of case management and transitional care, and Robyn Chadwick, LSCW, vice president, oversaw a remarkably successful readmission-reduction initiative. December 20, 2018

Social media and long-term care: Three lessons from Vetter Senior Living’s success

Vetter Health recognized that reputation monitoring presents a logistical hurdle as much as a technological one. By using NRC Health’s Reputation Monitoring tool, however, Vetter was able to centralize all these operations. The platform passively monitored more than 40 third-party websites and immediately alerted Vetter’s corporate staff if a consumer left a negative review. December 14, 2018