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What healthcare can learn from Netflix: An executive Q&A with Steve Jackson, President of NRC Health and Jeffrey Rakover, Senior Research Associate at Institute for Healthcare Improvement

mass customization aims to create experiences that feel individualized and personal, while observing the constrictions of serving people en masse. It’s a tricky balance to strike, especially in healthcare. But leaders searching for an exemplar of the practice ought to turn outside the industry, to Netflix. → October 9, 2019

Physician Transparency: An urgent priority for today’s boards and healthcare systems

While quality transparency is equally important, beginning with patient experience transparency is the easiest first step toward embracing full healthcare transparency. This article reviews central considerations for boards, including 1) the benefits of transparency, 2) the obstacles that hold healthcare transparency back, and 3) the characteristics that help ensure the success of a transparency initiative. → October 1, 2019

Executive Q&A with Dr. Vinay Vaidya, SVP & Chief Medical Information Officer at Phoenix Children’s Hospital

Technology is a tool that is needed to help enable patient-centered care, but it is not the only tool. Delivering the best patient experience possible with the best clinical outcome is the ultimate goal. How is your organization embracing technology to be more patient-centered? → September 23, 2019

At Community Health Network, Real-time Feedback and Transitions amplify the voice of the patient

Creating better care experiences is a priority for many health systems. But few organizations approach the issue with the thoroughness of Community Health Network. Situated in the busy central-Indiana market, Community Health Network faces stiff competition for patient volumes. The organization’s leaders knew that to thrive under the competitive pressure, they would have to strive for a higher standard of patient care. This gave rise to a strategic initiative called Human Experience 2020. → September 16, 2019

LCMC Health Doubles Web Traffic with NRC Health’s Transparency Solution

In a world where 77% of consumers begin their healthcare search online, and 88% of consumers trust online reviews as much as a personal recommendation, health systems are needing to be more digital. → September 11, 2019